Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
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After
Before
After
Before
AfterThe DryMark Restoration Pacific Palisades Guarantee
We stand behind every job we do in Pacific Palisades with a signed, written guarantee, not a handshake. Our 365-Day Done Right Promise means that if something we restored, rebuilt, or dried isn’t right, we make it right. No arguments, no runaround, no “that’s not our department.” Alicia Brennan built this company in 2011 after watching homeowners lose legitimate insurance claims over documentation gaps, and she structured The Haven Standard so that every promise has a clause, every clause has a signature, and every signature is backed by 12,000+ homes worth of proof.
What’s Covered
- Workmanship on every restoration phase. Whether we’re running Injectidry tubing through your Pacific Palisades kitchen cabinets after a supply-line break or rebuilding drywall after mold remediation, the labor is covered for 365 days from completion.
- Parts and materials sourced to spec. We don’t substitute cheaper materials mid-job. What we scope is what we install, and if a manufacturer defect surfaces in that first year, we handle the replacement and the labor to install it.
- Site condition on departure. We leave your Pacific Palisades home broom-clean, with protective sheeting removed, debris hauled, and HEPA filtration documented. If we missed something, call us back.
- Arrival and response commitments. For emergency water, fire, storm, and sewage calls in Pacific Palisades, a live person answers our line 24 hours a day, 7 days a week. We don’t do voicemail trees while water is still migrating through your subfloor.
- Haven Standard, Clause 1: written price before work begins. Every Pacific Palisades homeowner receives a written scope and price before any technician starts work. No exceptions, no “we’ll figure it out as we go,” no scope-creep additions once the crew is inside.
- Documented photo record on every visit. Included as standard, never an upsell. These images become part of your insurance claim file and your personal record of what was damaged, how it was treated, and what it looked like when we finished.
- Free Second Opinion on any competitor’s written estimate. Bring another Pacific Palisades restoration company’s quote and we’ll review it at no charge. We’ve found scope gaps that saved homeowners thousands and caught overselling that would have wasted their deductible.
Our Satisfaction Promise
If you’re not satisfied with our work in Pacific Palisades, here’s exactly what happens. Call (424) 365-9728. A live person answers, 24/7. We schedule a return visit, usually within 24 hours for active concerns like recurring moisture or visible repair issues. Alicia Brennan or a senior technician reviews the site against your original written scope, the photo record, and the daily moisture logs we produced. If we missed something, we fix it. If a material failed, we replace it. If the drying protocol didn’t fully resolve the vapor pressure differential (the hidden force that pulls moisture back into supposedly dry materials), we rerun the equipment and extend the monitoring at our cost.
The 365-Day Done Right Promise is a signed guarantee stamped on every job under The Haven Standard, not a marketing line we trot out when complaints surface. We’ve honored it on Pacific Palisades jobs where the issue was ours, and we’ve honored it when the real problem was a homeowner’s insurance adjuster disputing our documentation. In those cases, we reopen the file, reshoot the photo record, and re-present the psychrometric data (the temperature, relative humidity, and specific humidity readings that prove drying was complete) until the claim resolves. That’s the difference between a verbal “we’ll take care of you” and a clause with an address.
Before
AfterLicensed & Insured Backing
Licensing and insurance aren’t decorations on our Pacific Palisades trucks. They’re the financial and legal infrastructure that makes every other guarantee collectible. Our technicians are named, background-checked, uniformed, and verified before they arrive at your Pacific Palisades home. State licensing means we’ve met California’s training and examination requirements for damage restoration contractors. Insurance and bonding means that if something goes seriously wrong, there’s a policy behind us, not just a promise.
Alicia Brennan came to this business from claims adjusting. She saw what happens when restoration companies carry minimal coverage or let licenses lapse: the homeowner becomes the collection agent, chasing a vendor who has already moved on. That’s why DryMark Restoration Pacific Palisades maintains current, verifiable credentials and why we document every Pacific Palisades job to IICRC, RIA, and IFA standards. The daily moisture logs, the photo records, the written scopes, these aren’t just for your peace of mind. They’re the evidence that turns restoration invoices into payable insurance claims, and they’re the proof that triggers our 365-Day Done Right Promise if something needs revisiting.
We’ve restored more than 12,000 homes since 2011. Every one started with a written price. Every one ended with a documented record when the crew left. That’s the guarantee we offer Pacific Palisades homeowners, and it’s the only kind Alicia Brennan has ever been willing to sign.
Written by Alicia Brennan, Owner at DryMark Restoration Pacific Palisades, serving Pacific Palisades since 2011.