What Pacific Palisades Homeowners Say About DryMark Restoration Pacific Palisades
We’ve restored more than 12,000 homes since 2011, and every job starts with a written price and ends with a photo-documented record. Reviews aren’t something we chase. They’re what happens when you show up on time, name the number before you start, and stand behind the work for a full year. In Pacific Palisades, where homes range from 1920s Spanish Revival terraces to modern builds on the bluffs, restoration isn’t generic work. It requires knowing how water moves through old clay tile, how mold behaves in coastal humidity, and how to document it all so your claim actually pays. Here’s what your neighbors have said after we left.
Recent Reviews
“We came home from a weekend in Santa Barbara to find our laundry room flooded. The supply line on our LG washer had split. Alicia’s crew was here in 47 minutes, which mattered because water was already seeping into the hallway’s original oak flooring. They set up Dri-Eaz dehumidifiers and an Injectidry mat system, then handed us a written scope for $3,400 before anyone touched a tool. The daily moisture logs went straight to our Farmers adjuster. Six days later, the psychrometric readings hit dry standard and they packed up. Haven Standard, Clause 1 is real. No surprises, no scope creep.”
Rafael R., Pacific Palisades
“Black mold behind our master bathroom vanity. We’d gotten one quote already, $8,200, and something felt off. Brought it to Alicia for the Free Second Opinion. She found the first company had quoted full containment and air scrubbing for an area that didn’t need it. Our actual remediation was $4,100, contained to a 6-by-8 foot work zone with HEPA-negative air pressure. She showed us the photo record from every visit, explained the tertiary drying phase in plain terms, and the 365-Day Done Right Promise was signed on paper, not just mentioned. That’s the difference between marketing and actually doing it.”
Miguel M., Pacific Palisades
“Sewage backup in our basement after those February storms overwhelmed the Palisades’ older sewer lines. This isn’t a situation where you want someone guessing. Alicia’s team arrived in full PPE, documented the Category 3 contamination with photos before touching anything, and walked us through the written scope: $6,800 for extraction, antimicrobial application, disposal of porous materials, and full drying to IICRC S500 standards. The vapor pressure differential readings were logged daily. Our adjuster at State Farm paid the full invoice without a fight because the documentation was already done. That’s the former-claims-adjuster difference.”
Latoya M., Pacific Palisades
“Kitchen fire from a grease flare-up. Smoke damage throughout our open-plan first floor, including into the HVAC ducts. Alicia scoped it herself. Written price: $12,400 for structural cleaning, ductwork remediation with Phoenix 200 HEPA air scrubbers, and odor neutralization using thermal fogging. Every day, we got photos and a drying log. When a faint smoke smell came back in one closet on day 90, they returned under the 365-Day Done Right Promise, found a missed return vent, and fixed it at zero cost. No argument. No paperwork battle. Just fixed.”
Tyrone B., Pacific Palisades
“Storm water came through our canyon-facing bedroom during that January atmospheric river. Three other restoration companies I called went to voicemail. Alicia’s line was answered by a live person at 11:30 p.m. Crew arrived by 12:45 a.m. with XPOWER air movers and a B-Air Grizzly unit. Written scope before work: $2,900 for extraction, dehumidification, and moisture mapping of the affected 340 square feet. They saved our drywall by hitting it fast with the right equipment. The photo record showed before, during, and after. Our Allstate adjuster said it was the cleanest documentation he’d seen all month.”
Rafael R., Pacific Palisades
“Biohazard situation in a rental property we own on Sunset Boulevard. Needed discrete, professional handling. Alicia’s team was background-checked, uniformed, and the lead technician’s license number was provided before arrival. Written scope: $5,200 for full remediation, disposal, and ATP testing to confirm sanitization. The photo record was comprehensive but respectful, and the documentation met our liability insurer’s requirements exactly. In a situation where you can’t afford mistakes, Haven Standard documentation is what protects you legally and financially.”
Miguel M., Pacific Palisades
Why Customers Trust Us
Every review above points to the same structure, because we built the company around the documentation gap that costs homeowners their claims. Alicia Brennan founded DryMark Restoration Pacific Palisades in 2011 after working as a claims adjuster and watching homeowners lose thousands because crews couldn’t produce moisture logs, photo records, or written scopes. The Haven Standard exists to fix that.
Clause 1 means your written price arrives before any work starts, every time, with no exceptions. Clause 2 is the 365-Day Done Right Promise, signed on paper, not a verbal assurance. The Free Second Opinion exists because inflated scopes are common in this industry, and someone with adjuster experience can spot them. The photo record, the drying log, the written warranty, these aren’t upsells. They’re standard deliverables on every job, documented to IICRC, RIA, and IFA standards, using equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry.
Live phone coverage runs 24 hours a day, 7 days a week. No voicemail trees while water is still moving through your subfloor. No next-business-day callbacks when mold is actively sporulating. Background-checked, uniformed technicians, named and verified before they arrive.
If you’re dealing with water damage, mold, fire, storm, sewage, or biohazard contamination in Pacific Palisades, call us at (424) 365-9728. We’ll answer live, dispatch when you need it, and put the written price in your hand before anyone starts work.
Written by Alicia Brennan, Owner at DryMark Restoration Pacific Palisades, serving Pacific Palisades since 2011.