Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
Before
After
Before
After
Before
AfterDamage Restoration Before & After in Pacific Palisades, CA
Photos don’t pad estimates or promise what they can’t deliver. They show what happened, what we did, and where the job ended. Every project below includes the written scope we delivered before work started, the photo record we compiled on every visit, and the final moisture readings or clearance samples that closed it out. That’s Haven Standard documentation, and it’s how a former claims adjuster built this company.
Recent Transformations
Water Damage Restoration: Burst Supply Line in a Palisades Highlands Kitchen
A supply line behind the dishwasher let go at 2 a.m. while the homeowners were in Napa. By the time they returned, water had migrated through the kitchen, down the wall cavity, and into the crawl space below. We extracted standing water, removed the saturated toe-kicks to access the wall cavity, and set up a contained drying chamber. The hardwood was salvageable because we got the vapor pressure differential under control before the planks cupped beyond recovery. Daily moisture logs went straight to their adjuster. Written price before we started: $4,200-$4,800. Final invoice matched the scope exactly, Haven Standard, Clause 1.
Mold Remediation: Hidden Colonization Behind a Castellammare Bathroom Vanity
The homeowner noticed a musty smell that came and went for months. Three other companies quoted “mold treatment” without opening the wall. We cut a 12-inch inspection port, found the colonization, and wrote a scope that named the square footage, the material classification, and the remediation protocol. The cause was a slow grout failure in the original tile allowing shower water to wick into the green board over fifteen years. We removed the vanity, established a contained work zone with HEPA-negative air, and ran air scrubbers for 48 hours post-remediation before the third-party inspector collected clearance samples. The rebuild used cement board, not green board, because this is Pacific Palisades and the marine layer keeps exterior walls cool enough for condensation. Written price before work: $3,800-$4,400. Photo record on every visit. 365-Day Done Right Promise in writing.
Fire & Smoke Damage Restoration: Protein Fire in a Rustic Canyon Kitchen
Protein fires are worse than they look. The residue is nearly invisible but bonds aggressively to painted surfaces and cabinet finishes. The homeowner had already tried three rounds of surface cleaning before calling us. We thermal-fogged the entire main floor with a solvent-based deodorizer formulated for protein residues, ran hydroxyl generators for 72 hours, and sent the cabinet hardware and light fixtures through our ultrasonic line. The HVAC return was the real problem: it had been running during the fire, pulling residue through the ductwork. We scoped every trunk line with a video borescope, documented the contamination, and cleaned to NADCA standards. The insurance adjuster initially questioned the duct scope until we showed the video and the moisture logs from the deodorization phase proving we hadn’t introduced secondary water damage. Written price: $6,400-$7,200. Direct adjuster coordination included.
Storm & Disaster Restoration: Hillside Mud Intrusion in the Huntington Palisades
The January 2023 storm sequence saturated the hillside above this Huntington Palisades property faster than the original 1960s drainage could handle. Mud came through the garage door seal and filled the low spots to a depth of four inches. This is Category 3 water: anything it touches is presumed contaminated. We removed the drywall to 24 inches above the visible water line, pressure-washed the studs with an antimicrobial solution, and ran desiccant dehumidifiers because standard refrigerant units can’t pull moisture effectively in the cool, humid conditions that follow Pacific Palisades winter storms. The water heater had to be replaced; the electrical panel was salvageable after inspection by a licensed electrician, whose report we included in the documentation package. Written price before work: $8,600-$10,400. The drainage channel rebuild was scoped separately once the cause was documented, Haven Standard, Clause 1 applied to both phases.
Sewage Cleanup: Backflow Event in a Via de la Paz Laundry Room
A main line obstruction three houses uphill caused a backflow through this home’s lowest fixture, the laundry room floor drain. The homeowner caught it within hours, which matters enormously with sewage: the longer it sits, the deeper it wicks. We treated it as Category 3 from the first minute, removed the baseboards and lower drywall, and steam-cleaned the tile at 220 degrees before applying a hospital-grade disinfectant. The washer and dryer were elevated and cleaned; the electrical outlets were tested before re-energizing. We don’t guess with sewage. ATP testing confirmed the space passed before we signed off. Written price: $2,800-$3,400. Photo record on every visit. The obstruction was cleared by a separate plumbing contractor; our documentation included their invoice for the adjuster’s file.
Reconstruction & Cleanup: Full Rebuild After a Second-Story Supply Line Rupture
This is the job that separates mitigation companies from restoration companies. The drying was straightforward: two-story house, supply line under the master bathroom sink, water followed gravity through the floor system and into the living room ceiling below. We dried it in five days with LGR dehumidifiers and air movers. Then the real work started. The homeowner had a skip-trowel texture from the 1994 remodel that no one could match from memory. We took a sample, sent it to our texture supplier, and had a custom blend mixed to the original spec. The electrical was upgraded to current code while the ceiling was open, which we scoped separately with a written price before the electrician started. Reconstruction is scheduled work, not emergency dispatch. We scoped it in writing, ordered materials, and completed the job in twelve working days. Written price for reconstruction: $14,200-$16,800. The drying phase was billed separately at $3,400. No surprises, no scope creep, Haven Standard, Clause 1 on both phases.
Want Results Like These?
Every project here started with a phone call to a live person, not a voicemail tree. We’ll schedule a site visit, document what we find with photos and moisture readings, and deliver a written price before anyone starts work. That’s Haven Standard, Clause 1, and it’s how we’ve operated since 2011. Call (424) 365-9728 for a free assessment or a second opinion on any competitor’s written estimate.
Written by Alicia Brennan, Owner at DryMark Restoration Pacific Palisades, serving Pacific Palisades since 2011.